Stuck in a Furrow
Thursday, May 25, 2006
The Ups and Downs of A ...
medical receptionist make for an interesting and sometimes frustrating day! If I were honest, this past week was a brutal work week for me in that I cried...well...almost everyday at work. I think my boss thought I was close to a mental breakdown and sometimes I had to wonder myself. This week was looking much better.
Until Today!
A year ago, the Alberta College of Physicians put out a survey that they wanted Dr. P to complete. This survey took 25 random patients who came to the office over the course of a week and got them to fill in a short (45 question!) survey based on their visit. The doctor then filled in his part of the questionnaire and the results were sealed in seperate envelopes and we submitted them back to the ACP.
The results came back today.
The questions were along the lines of "did the doctor greet you in a pleasant, resepctful manner", "did the doctor spend a reasonable amount of time with you to address your concerns" and "did the doctor explain any and all tests, results and a possible diagnosis in terms you were able to understand". Well, of course he ranked himself really well...but the patients did not! They thought he didn't spend enough time and didn't explain things very well. So, now he is grumpy and won't stop talking about it! he even asked me to pull up the daysheets of the appointment bookings of that week LAST YEAR so he can see who came in...as if that will tell him who he pissed off!
Oh well. At least he is talking about something besides the real estate market. I can only crunch so many numbers in my head about appreciation value when I don't really care about the topic at hand. If he tells me one more time that I should buy a house, then I might scream.
And don't even get me started on the fact that it is noon and he is watering the lawn. I will refrain from getting on my soapbox about people who water their lawn in the middle of the freakin' day. Especially as I watch the rain clouds gather in the distance.
Some days, I think life would be much easier if I was, say, a handyman!
Until Today!
A year ago, the Alberta College of Physicians put out a survey that they wanted Dr. P to complete. This survey took 25 random patients who came to the office over the course of a week and got them to fill in a short (45 question!) survey based on their visit. The doctor then filled in his part of the questionnaire and the results were sealed in seperate envelopes and we submitted them back to the ACP.
The results came back today.
The questions were along the lines of "did the doctor greet you in a pleasant, resepctful manner", "did the doctor spend a reasonable amount of time with you to address your concerns" and "did the doctor explain any and all tests, results and a possible diagnosis in terms you were able to understand". Well, of course he ranked himself really well...but the patients did not! They thought he didn't spend enough time and didn't explain things very well. So, now he is grumpy and won't stop talking about it! he even asked me to pull up the daysheets of the appointment bookings of that week LAST YEAR so he can see who came in...as if that will tell him who he pissed off!
Oh well. At least he is talking about something besides the real estate market. I can only crunch so many numbers in my head about appreciation value when I don't really care about the topic at hand. If he tells me one more time that I should buy a house, then I might scream.
And don't even get me started on the fact that it is noon and he is watering the lawn. I will refrain from getting on my soapbox about people who water their lawn in the middle of the freakin' day. Especially as I watch the rain clouds gather in the distance.
Some days, I think life would be much easier if I was, say, a handyman!
posted by Crystal at 12:30 PM
3 Comments:
As a handyman you'd at least get some better ups and downs. Maybe you should go into business with my mom on her her idea of the Hot Chicks Plumping Company. As for the watering, find the shut off for the outside taps in the basement and just see how long it takes for him to figure it out. Maybe be a worth a couple of days of noon without water!
Sounds to me like someone can't take constructive criticism. Crazy Doctor. I'm sorry you have to work with him. Any questions on there about the receptionist?
there was one question about the reception...was the staff curteous and efficient. I guess if we weren't efficient and then he didn't spend enough time, that could be the cause...but Jen and I scored high on that. People love me, they really, really love me!
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